Transfer credit from one Customer:Job to another Customer:Job

Legacy KB ID: 4776

I have applied a credit to the wrong Job of a Customer. How can I now transfer the credit to the correct Job?

You can use a couple of General Journal entries to transfer the credit from one Customer:Job to another Customer:Job.

As you cannot have two Customer:Jobs on the one transaction you will need a Bank Clearing Account for the intermediate step.

To Create a Bank Clearing Account:

1. Lists > Chart of Accounts > Account > New;

2. Click the Bank type then Continue;

3. Enter a name like Bank Clearing Account then Save & Close.

To transfer the Credit:

1. Company > Make General Journal Entry

2. Remove the credit applied to the wrong Customer:Job:

a. Debit Accounts Receivable:

In the Name column enter the wrong Customer:Job,

Include memo: reverse credit incorrectly applied to Inv#;

b. Credit Bank Clearing Account;

3. Create a credit for the recipient Customer:Job:

a. Debit Bank Clearing Account;

b. Credit Accounts Receivable:

In the Name column enter the recipient Customer:Job,

Include memo: Credit incorrectly applied to wrong Customer:Job;

4. Apply the credit to the invoice for recipient Customer:Job.

5. Check the Customer Centre that entries are correct for the wrong and recipient Customer:Jobs.

6. Ensure that the Bank Clearing Account has been reduced to zero (0.00).

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/