Transfer credit from one Customer:Job to another Customer:Job

Legacy KB ID: 4776

Question

I have applied a credit to the wrong Job of a Customer.  How can I now transfer the credit to the correct Job?

Answer

You can use a couple of General Journal entries to transfer the credit from one Customer:Job to another Customer:Job.

As you cannot have two Customer:Jobs on the one transaction you will need a Bank Clearing Account for the intermediate step. 

 

To Create a Bank Clearing Account:

1.    Lists > Chart of Accounts > Account > New;

2.    Click the Bank type then Continue;

3.    Enter a name like Bank Clearing Account then Save & Close.

 

To transfer the Credit:

1.    Company > Make General Journal Entry

2.    Remove the credit applied to the wrong Customer:Job:

a.    Debit Accounts Receivable:

In the Name column enter the wrong Customer:Job,

Include memo: reverse credit incorrectly applied to Inv#;

b.    Credit Bank Clearing Account;

3.    Create a credit for the recipient Customer:Job:

a.    Debit Bank Clearing Account;

b.    Credit Accounts Receivable:

In the Name column enter the recipient Customer:Job,

Include memo: Credit incorrectly applied to wrong Customer:Job;

4.    Apply the credit to the invoice for recipient Customer:Job.

5.    Check the Customer Centre that entries are correct for the wrong and recipient Customer:Jobs.

6.    Ensure that the Bank Clearing Account has been reduced to zero (0.00).

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Modifying a tax code error; Must be of type 'other current liability'

Selling a fixed asset

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