“Invalid Company Information error” in Govconnect STP when submitting pays from Reckon Accounts.

Legacy KB ID: 5675

Question

When lodging a Pay Event via Reckon Govconnect STP portal, why do I get the error:  “Invalid Company Information error”?  I have checked all the Company information and they are correct. How can I fix it?


Applies to:

Reckon Accounts Hosted, Reckon Accounts Business Desktop.

Answer

The Legal Name in your Reckon Accounts company file must match the company name in GovConnect with its CASE SENSITIVITY – the case sensitivity may be different to the appearance of your company name on the ABN lookup look up tool https://abr.business.gov.au/

Detailed steps.

1.    On the Reckon GovConnect Portal home page, 

a.    On your STP tile, take note of the GST Branch number (it may be blank);

b.    click on your tile and then click on Company & Advisor Info 

take note of the Company Name and its CASE SENSITIVITY;

2.    In Reckon Accounts, on the top Menu line click on Company > Company Information;

3.    In the Legal Information section, in the Legal Name field, make sure the name matches precisely the Company Name on the Reckon GovConnect portal, and is entered with its CASE SENSITIVITY;

4.    In the Tax Rego ID field:

a.    Ensure the ABN is correctly entered in the larger field;

b.    In the smaller field enter the GST Branch Number as noted in 1a) above;

If you do not have a GST Branch number, leave this field BLANK.

5.    In the Phone # field enter landline numbers in the format 0291231234 and mobile numbers in the format 0412123456;

6.    Click OK to save.

You should now be able to process your Pay Event through Reckon GovConnect STP.

 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

How did we do?

Error: "BAS form format is unknown. The file will not be saved or exported" when saving the Instalment Activity Statement

Area Code field is blank in Reckon GovConnect

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)