GovConnect: Invalid Company Information error

Legacy KB ID: 5675

Question

When lodging a Pay Event via Reckon GovConnect STP portal, why do I get the error:  “Invalid Company Information error”? 

I have checked all the Company information and they are correct. How can I fix it?

Answer

The Legal Name in your Reckon Accounts company file must match the company name in GovConnect with its CASE SENSITIVITY – the case sensitivity may be different to the appearance of your company name on the ABN lookup look up tool https://abr.business.gov.au/. 

Further Steps

1. Open Reckon GovConnect in the Customer Portal.
2. Open your STP tile.
3. Click on your tile and then click on Company & Advisor Info. Take note of the Company Name and its CASE SENSITIVITY.
4. In Reckon Accounts, click on Company drop-down, and select Company Information.
5. In the Legal Information section, in the Legal Name field, make sure the name matches precisely the Company Name on the Reckon GovConnect portal, and is entered with its CASE SENSITIVITY.
6. In the Tax Rego ID field:
   1. Ensure the ABN is correctly entered in the larger field.
   2. In the smaller field enter the GST Branch Number as noted in 1a) above. If you do not have a GST Branch number, leave this field BLANK.
7. In the Phone # field enter landline numbers in the format 0291231234 and mobile numbers in the format 0412123456.
8. Ensure your email and phone number is correctly is listed in the Payroll Contact Information section.
9. Click OK to save.

You should now be able to process your Pay Event through Reckon GovConnect STP.

Need more help? Ask the Reckon Community at: https://community.reckon.com/reckon.