“Invalid Company Information error” in GovConnect STP when submitting pays from Reckon One

Legacy KB ID: 5680

Question

When lodging a Pay Event via Reckon GovConnect STP portal, why do I get the error:  “Invalid Company Information error”?  I have checked all the Company information and they are correct. How can I fix it?

Answer

The Legal Name in your Reckon One book must match the company name in GovConnect with its CASE SENSITIVITY – the case sensitivity may be different to the appearance of your company name on the ABN lookup look up tool https://abr.business.gov.au/. 

Detailed steps.

1. On the Reckon GovConnect Portal home page:

a.    On your STP tile, take note of the GST Branch number (it may be blank);

b.    click on your tile and then click on Company & Advisor Info:

take note of the Company Name and its CASE SENSITIVITY;

1. In your Reckon One book, go to cogwheel > Settings > General > Book Settings;
2. In the General details tab:

a.    In the Legal name field, make sure the name matches precisely the Company Name on the Reckon GovConnect portal, and is entered with its CASE SENSITIVITY;

b.    In the ABN field, enter the ABN number;

c.    In the Branch number field, enter the GST Branch Number as noted in 1a) above;

If you do not have a GST Branch number, leave this field BLANK.

1. Click on the Contact details tab to enter either a landline number or mobile number (one must be entered):

a.    In the Phone field for a landline, enter the 2-digit area code in the first smaller box and the 8-digit phone number in the larger field;

b.    In the Mobile field, enter the 4-digit mobile prefix in the first smaller field and the 6-digit number in the larger field.

1. Click Save to complete.

You should now be able to process your Pay Event through Reckon GovConnect STP.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonone

Or Log a Support Ticket: https://www.reckon.com/au/support/