Error: Connection Has Been Lost, when working on a company file

Legacy KB ID: 3904

Question

Why do I get the error ‘Connection Has Been Lost’ when I try to open my company file?

The error continues:  The connection to the company file has been lost. Reckon Accounts (formerly QuickBooks) must close immediately. Any unsaved data will need to be re-entered.

Answer

There are a number of reasons why this error will be generated:

  1. Your Reckon Accounts company file is stored on another computer or on a portable drive and connection to the storage device was disrupted.
  2. Computers in a multi-user installation are running different versions of Reckon Accounts.
  3. More than one computer on your network is configured to host your Reckon Accounts company file.
  4. Power management settings in Windows activated the sleep or hibernation mode on the computer storing the company file.
  5. Your computer's available resources are too low.
  6. Data in the company file is damaged. 


Solutions 


The company file is stored on another computer, or on a portable drive including a USB stick

  1. Ensure that your portable drive device is connected, that you can open other files or folders on the drive, and that space is available on the drive for the Reckon Accounts company file to grow.
  2. Close all applications and reboot the PC and verify that you can open the sample file located on this computer.  Default location is:
    1. Windows  10, 8, 7 & Vista :  C:\Users\Public\Documents\Intuit\QuickBooks\Sample Company Files\ Reckon Accounts 20xx\
    2. Windows XP:  C:\Documents and Settings\All Users\Shared Documents\ Intuit\QuickBooks\Sample Company Files\ Reckon Accounts 20xx \
  3. Try to open your company file again.
  4. If the problem persists, test that you have access to the other computer or portable drive by saving a text file to that location:
    1. Windows 10, 8: in Search the Web and Windows, type: notepad and then select Notepad Run command from the Best match area;
      Windows 7, Vista & XP:  Start button > All Programs > Accessories > Notepad
    2. Save the file to the location and folder of your company file.  If it saves without error then you have access to the drive.
    3. Also verify that there is sufficient free disk space on that computer or portable drive.
  5. If the problem persists check your computer hardware or network configuration.


Note: Wireless networking is not supported for Reckon Accounts.

 


Computers in a multi-user installation are running different versions or releases of Reckon Accounts 

To check which version and release each computer is running:

  1. Open a company file or sample file
  2. Press F2 to open the Product Information screen.
    Product release and version is listed on the first line.
  3. Update any computer on an older release to the current release

Visit the Reckon Accounts download centre for the latest service packs and patches.

 


More than one computer on your network is configured to host your Reckon Accounts company file 

Ensure that hosting is enabled on the computer that stores the company file.

 

If the Reckon Accounts application is installed on the computer:

  1. Open Reckon Accounts and select File > Utilities:
  2. If Stop Hosting Multi-User Access appears on the menu, hosting is enabled and you can proceed with the next step.
  3. If Host Multi-User Access appears on the menu, select it to enable hosting on this computer and proceed with the next step. 


If the Reckon Accounts application is not installed on the computer (server-only installation):

    1. Double-click the QB Database Server Manager icon in the Windows system tray (or choose Start > All Programs > QuickBooks > QuickBooks Database Server Manager).
    2. Click the Database Server tab.
    3. Verify that your company file appears in the window below Currently connected company files and logged in users. If it isn't there, click the Scan Folders tab and click Help for information about adding the company file.
    4. Minimize the QuickBooks Database Server Manager window.


Important: Do not click Close or the X in the upper right corner of the window. Both of those will close the application and file hosting will stop on the computer.


Ensure that hosting is disabled on all other workstations that use the company file:

  1. Open Reckon Accounts and select File > Utilities:
  2. If Stop Hosting Multi-User Access appears on the menu, select it to disable hosting on this computer and proceed with the next step.
  3. If Host Multi-User Access appears on the menu, hosting is already disabled and you can proceed with the next step
  4. Repeat step 2 on all remaining workstations. 


If Power management settings in Windows activated the sleep or hibernation mode on the computer storing the company file 


    1. Open power management settings:
      1. Windows 10 & 8: Windows Key + X > Power Options
      2. Windows 7 & Vista: Choose Start > Control Panel > System and Maintenance > Power Options.
      3. Windows XP: Choose Start > Control Panel > Power Options.
    3. Disable all sleep, standby, and hibernation modes on the computer where the company file is stored.

Refer to Windows Help and Support for more information about Power Options.

 


Your computer's available resources are too low 

If your computer does not meet minimum and the recommended system requirements, low available resources may be causing the connection lost message. 

Recommended system requirements for Reckon Accounts are:

  • At least 2.0 GHz Intel Pentium IV (or equivalent);
  • Windows Operating system:  10, 8, 7, Vista or XP;
  • Memory:  1 GB RAM (XP-512MB);
  • Microsoft Internet Explorer 7.0 or later;
  • Microsoft .Net Framework 2.0 and 3.5 (1.1 for QuickBooks 2012/13 and earlier). 


The Data file is damaged

If the previous solutions do not resolve the issue, or if you have a single-user installation of Reckon Accounts on the same computer where the company file is stored, data may be damaged in the company file.

Firstly, copy the company file to your Desktop.  If you still cannot open the file then the file is damaged.  Click here for Reckon Data Services. 


Need more help?

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/



How did we do?

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