Table of Contents

How to revoke Multi-Factor Authentication (MFA) for users

REFERENCE: RH-3348

About

Multi-Factor Authentication (MFA) is set up with the use of an authentication app or via SMS messaging to receive the authentication code for login.

To provide more control around this, we have introduced the ability for the account owners to revoke MFA from the Reckon Accounts Hosted Control Panel for active users in their account. This may be useful where an employee has left the business or where a mobile has been lost, and the recovery PIN isn't available.

This will revoke MFA on the Reckon Accounts Hosted account and the associated Reckon Portal account for that user.

There are three Role types:

  1. Owner
  2. Administrator
  3. User
Only the Account Owner has permission to see and action the new Revoke MFA button.


How to identify your Role type?

  1. Log in to https://hosted.reckon.com
  2. Click on Control Panel
  3. Select Manage Users under User Management
  4. Your current role type will be listed in the Role column.


How to change your Role type?

Only the Owner or Administrator can change the Role Types.
  1. In Manage Users, click on the User ID
  2. In the User Details section, click on the Role dropdown
  3. Select the appropriate role type for the user account
  4. Then, click on Update


How to revoke MFA?

  1. Log in to https://hosted.reckon.com as the Account Owner
  2. Click on Control Panel
  3. Select Manage Users under User Management
  4. Click on the User ID
  5. Click on the Revoke MFA button


If MFA has not been configured for the selected user, it will return “MFA has not been set up for the User.”.


  1. An “MFA has been revoked for the User” message will appear, which indicates a successful revoke of the existing MFA for that user account. The next time that user logs in to Reckon Accounts Hosted, they will be prompted to set up MFA.


How did we do?

MFA (Multi-Factor Authentication) in Reckon Accounts Hosted

Related Articles

MFA (Multi-Factor Authentication) in Reckon Accounts Hosted
Revoking the Multi-factor Authentication (MFA) for use on another device.
How to revoke Multi-Factor Authentication using Recovery PIN in Reckon GovConnect STP portal
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