PDF attachment in email is blank

Legacy KB ID: 3944

Question

Why does my employee receive a blank PDF attachment?  The email in my Sent Items also has a blank PDF attachment. 

Answer

The printer’s print settings are corrupt. 

 

Solution

(the exact steps may differ between printer makes and models)

In Reckon Accounts

1.    click on File > Printer Setup

2.    Select Payslip (or the type that was not produced properly)

3.    Click on Options

4.    In the Paper/Output tab, click on Default All

5.    Click OK to close.

6.    Try to email again.

 

If the problem persists, delete the Reckon Accounts printer files:

1.    Close Reckon Accounts

2.    In Windows Explorer browse to:

a.    Windows 7 & Vista:  C:\ProgramData\Intuit\Reckon Accounts 20xx-xx\

a.    Windows XP:  C:\Documents and Settings\All Users\Application Data\ Intuit\Reckon Accounts 200xx-xx\

3.    Rename qbprint.qbp and wpr.ini to qbprint.qbp.old and wpr.ini.old

4.    In Windows 7 & Vista, browse to C:\Users\All Users\Intuit\Reckon Accounts 20xx-xx\ and rename qbprint.qbp and wpr.ini to qbprint.qbp.old and wpr.ini.old

5.    Try emailing again.

 

If the problem persists, delete the Reckon Accounts PDF Converter

1.    Close Reckon Accounts

2.    Windows Start button > Devices and Printers

3.    Right click Reckon Accounts V5 PDF converter > Remove Device > Yes

4.    If Reckon Accounts PDF Converter is present, delete it too. 

5.    In Windows Explorer, browse to C:\Program Files\Intuit\Reckon Accounts 200xx-xx\ and double click on Install.exe

6.    Launch Reckon Accounts and try again.

 

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