Super is not calculating
Legacy KB ID: 5556
Question
An employee's pay is not accruing Super, why?
Answer
Super is calculated based on the super item you have used on the employee settings. There could be a couple of reasons why Super is not calculated:-
Reason 1:
You may not have entered the super item on the employee record.
- From the Payroll menu, select Employees.
- Select the employee for whom superannuation is not being calculated
- Open the Superannuation tab and confirm that a superannuation fund is assigned to the employee, along with the relevant super pay item (for example, Super Guarantee).
- If a superannuation fund is assigned, navigate to the Pay tab.
- Scroll to the Superannuation section and verify that a value has been entered in the Rate field for the super pay item.
Reason 2:
If the above is set up correctly and super is still not calculating, it is possible that the super item you have selected for the employee does not include the pay item, you are using to pay the employee.
- Go to the Payroll Settings and select Pay items
- Open the Superannuation tab and click the edit (pencil) icon next to the relevant superannuation pay item to open the details drawer.
- Scroll to Pay Preferences and ensure the pay items used to pay the employee (for example, Ordinary Earnings, Salary, or any custom pay items) are selected for inclusion in the super calculation.
- Select Save and Close
- Reprocess the employee’s pay to confirm superannuation is now calculating correctly.
For employees under 18 years old, Super payments are:
- Required when working more than 30 hours in a week
- Not required when working 30 hours or less in a week
- Required when working more than 30 hours in a week
- Not required when working 30 hours or less in a week
Need more help?
Ask the Reckon Community at: https://community.reckon.com/
Or Log a Support Ticket: https://www.reckon.com/au/support/
