Payee Record Count must be equal to the number of children (PAYEVNTEMP) - STP Submission Error

STP Error - Payee Record Count must be equal to the number of children (PAYEVNTEMP)

⚠ What is the issue?

Issue 1: Missing employees due to blank amount/balances

We have been investigating reports of some STP submissions returning a 'Payee Record Count must be equal to the number of children (PAYEVNTEMP)' error message. Our team has isolated the cause of why this is occurring; when an employee(s) pay does NOT include any balances for:

• Gross
• PAYG
• Lump Sum A, B, D or E
• Allowances
• FBT

The result is that employee(s) gets excluded from the STP .json file when exported even though they are ticked in Reckon Accounts.

When the STP submission is sent through it returns the 'Payee Record Count must be equal to the number of children' error.

🛠 Workaround

Our teams will continue to investigate however the current workaround at this time is to add $0.01 to any of the above pay items that are included in the pay run for the employee(s), such PAYG for example.

After doing so, the pay will then be included in the STP .json file when exported from Reckon Accounts and can be submitted via GovConnect as normal.

Issue 2: Missing employees due to voided pays

Voided pay cheques are missing the Income Stream data for the pays. When exported from Reckon Accounts, the Payee Record Count will have the correct number of employees as selected within the Process STP window. However, the Employee Data for the Employee whose pays were voided will not be present.

A zero YTD Adjustment will also behave similarly.

🛠 Current Workaround

1. Do not perform the Void Paycheque action in the meantime. Either zero out the pay(s) by editing the Paycheque or modifying the STP file.
2. If the Void Paycheque was already performed, delete the Paycheque and re-process the pay. As Reckon Accounts does not allow a zero paycheque, create a $0.01 Earnings and offsetting the amount using an Other payroll item type.