Reckon Accounts Personal does not start on a newly upgraded PC – Error Code 6871
Legacy KB ID: 5345
Question
Why won’t Reckon Accounts Personal start on my newly upgraded PC? I get the error:
Reckon Accounts has encountered a problem and needs to close…..Error Code 6871.
Answer
Set the Reckon Accounts Person launch icon to Run As Administrator.
The Issue
Reckon Accounts Personal may not launch on an operating system introduced after its version was released. Windows 10 was released after 2015 version was released.
The next version will be fully compatible with the prevailing Microsoft operating system. 2016 version will operate without issue on Windows 10.
Minor configuration tweaks will allow the software to run.
Workaround:
Set the launch icon to Run as Administrator.
On a Windows10 PC:
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Right click the Reckon Accounts Desktop icon
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Properties > compatibility tab > Settings section
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Tick the box Run this program as an administrator
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Click OK and OK to close.
Reckon Accounts Personal should now launch.
If you are using an older version of Reckon Accounts Personal then you may need to tick Compatibility Mode and select Windows 7. For versions before 2011 you should set the Compatibility Mode for WindowsXP.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/reckon.
