Error: This does not appear to be the same computer your copy of Reckon Accounts was originally....

Legacy KB ID: 3791

Question

Why do I get the following error when I launch my Reckon Accounts Personal Range (formerly Quicken)?

‘This does not appear to be the same computer your copy of Reckon Accounts was originally installed on. Before you can use Reckon Accounts you will need to contact Reckon to update your license.’

I cannot work on my files.




Answer

You will get this message if:

·         The User Access Control (UAC) was on when Reckon Accounts Personal was installed and is now turned off

·         A different user with lower permissions is trying to launch the software

·         you have changed a major component on your PC that changes the identity of the computer – eg. motherboard, memory chip, NIC or hard disk.

Reckon Accounts can no longer identify this PC as the one it was licensed on. 


Workarounds 


Versions 2016 and later on Windows 10

Please follow the suggestions in Best practice for Reckon Accounts Personal on Win10. 


Pre-2016 versions and pre Windows 10 PC


If you have installed the current Reckon Accounts Personal Range version you will need to activate again.

Step1 (Windows Vista, 10, 8 & 7) - Set Compatibility

  1. Close the error message and Reckon Accounts
  2. Right-click the Quicken Desktop icon and select Properties > Compatibility tab
  3. In the Compatibility Mode section:

                              i.        tick the box Run this program in compatibility mode for

                             ii.        select Windows XP (Service Pack 2) from the next box

  1. In the Privilege section, tick the radio button Run this program as an Administrator
  2. If more than one user will be using Quicken on this PC, click the box Change settings for all users
  3. Click OK to Save and Close this box.
  4. Launch Reckon accounts Personal. 


If the problem persists, then continue


Step 2 - Activate again

  1. On the error message screen, click YES box (do you want to do that (purchase another license) now?)
  2. In Step 2, click on the radio button Apply the renewal automatically using the Internet.
  3. Close Reckon Accounts and relaunch. 


If the problem persists, then continue 


Step 3 - Activate by phone

  1. On the error message screen, click YES box (do you want to do that (purchase another license) now?)
  2. In Step 1, click on the View button to reveal the Product Number
  3. In Step 2, click on the radio button Apply the renewal manually
  4. Call Reckon Customer Service on 1300 784 253
  5. Enter the License Key given you into the 3 boxes at the bottom of the screen and click OK.
  6. Close Reckon Accounts and relaunch and note that the error does not occur. 


If you are reinstalling an earlier Reckon Accounts Personal version 


Solution 1:  Turn UAC on

Log onto the PC as a user with Administrative privileges

Click on the Windows Start button, select Control Panel and then User Accounts

Click on Change User Account Control Settings

  • Windows 10, 8 & 7:  slide the bar from Never Notify to Always Notify
  • Windows Vista:  click on Turn UAC On. 


Solution 2:  Log onto the computer as the original user or the Administrator. 


Solution 3:  Activate Reckon Accounts

  1. Follow the prompts to Activate your Reckon Accounts Personal
  2. Click on Renew button
  3. On the Reckon Accounts Activation Update screen click on the View button by Product Key under Step 1
  4. Click on Apply the renewal manually under Step 2
  5. Call Reckon on 1300 784253 to activate.  When asked, provide the Product Key Number then enter the numbers given you by the Representative in the 3 empty boxes in Step 2.
  6. Click OK to complete. 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.


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