Unable to remove previous versions of Quicken

Legacy KB ID: 2736

Question

When I try to uninstall prior versions of Reckon Accounts Personal from the windows add and remove programs, I receive errors and cannot uninstall.

Answer

 

1.  Uninstall your current version Reckon Accounts Personal from the Add or Remove programs option under Control Panel (Start menu - Control Panel - Add or Remove programs)

2. If the above steps are unsuccessful you will need to download Windows Installer Clean Up Utility. Click on this link:

library.reckon.com.au/library/zip/WindowsInstallerCleanUp.zip

Click here for instructions on installing this utility.

How do I run the Windows Installer Clean Up Utility?

To run the Windows Installer, Clean Up Utility, use either of the following methods:

  • Click 'Start', click 'All Programs' (or 'Programs' on some operating systems), and then click the shortcut for the Windows Installer Clean Up Utility.
  • Find and run the Msicuu.exe file.

Select the relevant install files from the list, for example: Reckon Accounts Personal 20** and click on Remove.

If you click 'Remove,' the following prompt is displayed.

Warning - All items selected will be removed from the Windows Installer database. In order for the items to work properly, you must individually. Re-install all items selected. Select OK to continue removing product, cancel to abort.


If you click 'OK,' all the Windows Installer information that is associated with the selected program will be removed.

3.  Re-install your software.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/reckon.

How did we do?

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