Error code -60 - unable to Save as PDF or email in Reckon Accounts Business 2016 R2

Legacy KB ID: 5542

Question

I have just installed Reckon Accounts Business 2016 R2 (incorporating the  2016/17 tax tables) but I cannot Save as PDF or email.

Answer

Re-assign the Amyuni V5 PDF converter to the RA2016 printer port.

 

The Issue.

On an installation of Reckon Accounts Business 2016 R2 or R2.1 the new PDF converter (v5) does not install properly and the v4 converter is installed and used.

Installation of Reckon Accounts Business 2016 R1 does install properly and is not affected by the application of the 2016/17 Tax Table Update. 

Reckon apologies for the inconvenience this causes. 

The PDF converter can be activated manually.

 

Workaround

1.    Go to Control Panel > Devices & Printers.  Confirm that you can see both the Reckon Accounts V4 and V5 PDF Converters

2.    Right-click the Reckon Accounts V4 PDF Converter and select Remove device.

Do not delete this printer if you are also using an older version of Reckon Accounts Business as well.  You will need to reassign it – see KB5338.

3.    Right-click the Reckon Accounts V5 PDF Converter > Printer properties > Ports

4.    Tick the box RA2016Port and click on Apply and then OK. 

You should now be able to Print to PDF and send an email.

 



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/


How did we do?

Company name not showing up in printed reports.

Multiple copies of the same Payment Summary email

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