Thunking Spooler APIS from 32 to 64 Process has stopped working
Legacy KB ID: 4837
Question
Why do I get the error “Thunking Spooler APIS from 32 to 64 Process has stopped working”, when I edit or create a template?
Answer
You will encounter this error when your Reckon printer files become corrupt.
Workaround
Delete the Reckon printer files.
Windows 10 & 11
Printer files are located in C:\ProgramData\Intuit\Reckon Accounts 20XX (where XX is the software version, for example: 23 for Reckon Accounts 2023)
You can use environment variable to access this directory by typing the following %ProgramData%\Intuit\Reckon Accounts 20XX in your File Explorer window as shown below.
To files you need to delete are:
- QBPRINT.QBP
- WPR.INI
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
Or Log a Support Ticket: https://www.reckon.com/au/support/
