Cannot get Epson TM-T20 USB receipt printer to work with POS.

Legacy KB ID: 4080

Question

I have configured my Epson TM-T20 USB receipt printer according to instructions yet it still does not work.  Why?

Answer

This issue can be encountered by Windows 7 and 10 users and is due to the printer driver supplied by Epson not being compatible with Windows 7 and 10.  

Solution

Users should download the latest Windows-compatible driver from the Epson website at:

Windows 10 users:

https://download.epson-biz.com/modules/pos/index.php?page=single_soft&cid=5010&pcat=3&pid=37

Windows 7 users:

https://download.epson-biz.com/modules/pos/index.php?page=single_soft&cid=2614&scat=36&pcat=1

and save it to a folder on their PC (eg C:\POSdrivers).

Alternatively, contact Epson Customer Service on 1300 361 054. 

To install the printer driver and configure it for use in POS:

1. Ensure Retail Point of Sale is closed;
2. Ensure the printer is switched off;
3. Go to the folder containing the downloaded driver, double click on it and follow the installation wizard to install the driver;
4. Restart your computer;
5. Connect the power cable to the printer & a power outlet;
6. Connect the USB cable to the printer and a USB port on the computer;
7. Insert paper roll into the receipt printer;
8. Turn on the receipt printer. Windows should auto-detect the printer once the printer has been turned on;
9. Click on Configure Now and select a COM Port numbered less than 9 and click OK;
10. Launch POS Terminal and configure the Receipt Printer:
11. 1. Click on Tools > Options > Receipt Printer
    2. Type is:  Epson Tm-T20 (USB)
    3. Connected to:  select the COM port selected in Step 9;
    4. Click OK to complete.

Your Epson TM-T20 receipt printer is ready for use.   

Note:  Whenever switching the Epson receipt printer off, leave it at least five seconds before turning it back on. 

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