Admin password for a Reckon Accounts Hosted upgrade
Legacy KB ID: 5280
Question
What is the Administrator password I need to use when upgrading my company file to the latest version of Reckon Account Hosted?
Answer
Use the “built-in” Admin User credentials to your company file.
The Issue
****** Reckon Accounts Business (desktop) users should read the guide at KB5281 ******
On Reckon Accounts Hosted you need to enter two sets of credentials:
1. Your Hosted Username/ID and password to access the Reckon Accounts Hosted Server
2. Your personal credentials to the company file to access it.
When upgrading your company file, you will be asked for an Administrator username and password. This is the “built-in” Administrator User to the company file and by default is given the name “Admin”.
The built-in Admin is not the same as a user created with full Administrator privileges. Only this built-in Admin can upgrade a file
This built-in Admin may be given another name – it is often held by the primary user of the company file. In the list of Users, it will appear as, for example: Joe (Admin).
If you are having trouble with the password:
1. Try the password as a blank field.
2. Ensure capitals, numerals and other characters are used correctly.
3. Ensure there are no blanks before or after the password.
4. Try other familiar words and strings.
If you still can’t locate the password, you can request the password be removed from our Data Recovery team. To request a service, click here. Charges apply.
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted
Or Log a Support Ticket: https://www.reckon.com/au/support/
