My backup file disappears from the New Reckon Accounts Hosted

Legacy KB ID: 5153

The backup file I created before I finished my last session is no longer there. I saw it on the Q drive before I closed Hosted.

The file is lost. Save backup files to the B drive.

The Issue

File storage in the New Reckon Accounts Hosted has been reorganised. Users now have a Q drive for working files and a B drive for backups.

Although you can save backup files (standard backups *.QBB and compressed backups *.QBM) to the Q drive, you will not be able to retrieve them.

Q drive is configured to show only working files (*.QBW, *.TLG, *.ND, *.INI, export files). B drive is configured to show only backup files.

Solution

Save backups to B drive.

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