During the Reckon Accounts Hosted upgrade process, the launch button opens the incorrect version

Question

During the Reckon Accounts Hosted upgrade process, when I click one of the buttons to launch a version of Hosted, the incorrect version opens. For example, I click the button to launch the new version of Reckon Accounts Hosted but instead the older version opens, or vice versa.

Answer

When switching between Hosted versions, ensure that you are exiting out of each version by going through File > Exit and waiting for the session to close completely before launching the other version.

If you are closing out of Reckon Accounts Hosted by just closing the browser window, you may experience the situation where the launch button will open the same version of Hosted that you were using previously even though you're selecting to launch the new version.

When this does occur, go through File > Exit to close Hosted and then click the button again and the correct version will open

If the issue persists, follow step provided in the KB How to log off a Reckon Accounts Hosted session that was closed abnormally - Reckon Help and Support Centre



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

My backup file disappears from the New Reckon Accounts Hosted

Unable to print from Reckon Accounts hosted NZ using Google Chrome.

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