Last used backup path does not appear when backing up Reckon Accounts Business 2013

Legacy KB ID: 4893

Question

Why is the Backup Folder box on the Save Backup Copy:Options screen blank in Reckon Accounts Business 2013?

Answer

The reference folder for the location of the previous backup is missing.

 

Workaround

Windows 8, 7 & Vista:

1.    Close Accounts Business;

2.    In Windows Explorer browse to the folder C:\ProgramData\Intuit;

If you cannot see the ProgramData folder then it is hidden.  To see a hidden folder:

                                          i.    Click the Organize button > Folder and search options > View;

                                         ii.    In Advanced Settings box, under Hidden files and folder, click on Show hidden files and folders;

                                        iii.    Click OK.

3.    Create  new folder: Reckon Accounts 2013:

a.    Click on the New Folder button;

b.    Type over New Folder name with Reckon Accounts 2013

(you must include the space before 2013)


c.    Click Enter

 

Windows XP:

1.    Close Accounts Business

2.    In Windows Explorer, browse to C:\Documents and Settings\All Users\Application Data\Intuit \

If you cannot see the Application Data folder, then it is hidden.  To see a hidden folder:

                                          i.    Tools > Folder Options > View;

                                         ii.    In Advanced Settings box, under Hidden files and folder, click on Show hidden files and folders;

                                        iii.    Click OK.

3.    Create a new folder called QuickBooks 2013:

a.    File > New  >  Folder;

b.    Type over New Folder name with QuickBooks 2013

(you must include the space before 2013)


c.    Click Enter

d.    Close Windows Explorer.

 

How did we do?

Reckon Accounts backup will not restore

Scheduled automatic backups are not created if your Windows User Account does not have a password

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