Last used backup path does not appear when backing up Reckon Accounts Business 2013

Legacy KB ID: 4893

Question

Why is the Backup Folder box on the Save Backup Copy:Options screen blank in Reckon Accounts Business 2013?

Answer

The reference folder for the location of the previous backup is missing.

Workaround

Windows 8, 7 & Vista:

1.    Close Accounts Business;

2.    In Windows Explorer browse to the folder C:\ProgramData\Intuit;

If you cannot see the ProgramData folder then it is hidden.  To see a hidden folder:

                                          i.    Click the Organize button > Folder and search options > View;

                                         ii.    In Advanced Settings box, under Hidden files and folder, click on Show hidden files and folders;

                                        iii.    Click OK.

3.    Create  new folder: Reckon Accounts 2013:

a.    Click on the New Folder button;

b.    Type over New Folder name with Reckon Accounts 2013

(you must include the space before 2013)

c.    Click Enter

Windows XP:

1.    Close Accounts Business

2.    In Windows Explorer, browse to C:\Documents and Settings\All Users\Application Data\Intuit \

If you cannot see the Application Data folder, then it is hidden.  To see a hidden folder:

                                          i.    Tools > Folder Options > View;

                                         ii.    In Advanced Settings box, under Hidden files and folder, click on Show hidden files and folders;

                                        iii.    Click OK.

3.    Create a new folder called QuickBooks 2013:

a.    File > New  >  Folder;

b.    Type over New Folder name with QuickBooks 2013

(you must include the space before 2013)

c.    Click Enter

d.    Close Windows Explorer.