Caps Lock Is Not Working

Legacy KB ID: 5743

Question

I have caps lock turned on but when I type somewhere into my Reckon Accounts Hosted data file, it doesn't display characters in capital letters. It is effecting me logging into my data file correctly and is saying I have the incorrect password. How can I fix this?

Answer

Solution 1:

Clear your web browsing cache

1. Log out of Reckon Accounts Hosted

2. Clear the cache on the web browser you are using

How to clear cache in Chrome: https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

How to clear cache in Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

3. Log back into Reckon Accounts Hosted

Solution 2:

Instead of using caps lock, hold down shift + your intended letter.