Reckon Accounts Hosted crashes when printing Statements

Legacy KB ID: 5244

Question

Why does Reckon Accounts Hosted crash when I print statements? 

Answer

Remove dashed and dotted lines from the Statement Template

The Issue

You are likely to experience this problem if your Statement Template utilises dashed or dotted borders. These line types cannot be processed by the Hosted printing system

Workaround

1. Open your Statements Template
   1. Customers > Create Statements
   2. Select your Statement Template and click Customise
   3. Click on Layout Designer
2. Identify fields with dotted or dashed borders
3. Left-click the field > right-click the border > Properties > Border tab
4. In the Pattern Section, select the Normal option.
5. Click OK > OK > OK to close all dialog boxes.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/