Bad Request when launching Reckon Accounts Hosted

Legacy KB ID: 5216

Question

Why do I continually get a “Bad Request” message when I launch Reckon Accounts Hosted at the Desktop?  It happens in all browsers I use.

Answer

Turn off the proxy server settings in the Local Area network settings of your browser

The Issue

A Bad Request error can result from too high security levels on your browser, blockage by your computer’s firewall, or working through a proxy server. 

Internet Explorer 10+ users should Turn off Compatibility View:

1.    Click on Tools -> Compatibility View Settings

2.    In the box: "Websites you've added to Compatibility View", highlight: reckon.com (and if it exists, hosted.reckon.com)

3.    Click Remove

Reduce security levels:

1.    Tools > Internet Options > Security

2.    For Security level for this zone, slide the setting one notch lower;

3.    Click on Privacy tab and slide the setting one notch lower.

4.    Click Ok

Add Reckon to Trusted Sites:

1.    Tools > Internet Options > Security > Sites

2.    In “add this website…” enter reckon.com and click Add, then Close.

Uncheck Proxy Server

1.    Tools > Internet Options > Connections > LAN Settings

2.    untick the option: Proxy Server.

Google Chrome users

1.    Click the Customize and Control Google Chrome icon in the top right.

2.    Settings > show Advanced Settings > Network

3.    Click on Change proxy settings

Internet Explorer’s Internet Properties > Local Area Network (LAN) Settings window will open

4.    untick the option: Proxy Server.

5.    Close Settings.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or Log a Support Ticket: https://www.reckon.com/au/support/