Tick column on the Enter Payroll Information screen is missing

Legacy KB ID: 4022

Question

I cannot run my pays because on the Enter Payroll Information screen the tick column is missing.  I cannot select employees to pay.

Answer

This error may occur when the "Copy earnings details from previous pay cheque" box is ticked in the Payroll & Employees Preferences  and the employee has an existing pay with a pay method of Bank (Online), using 2 or 3 direct deposit accounts. If the Payment Date is changed in the Enter Payroll Information window the tick column disappears.

Workaround:

1. Untick the preference box and this issue doesn’t occur:
2. 1. Edit > Preferences > Payroll & Employees > Company Preferences
   2. Untick "Copy earnings details from previous pay cheque"

      

3. If the customer needs the preference box ticked:
4. 1. change the employee’s direct deposit accounts to just 1 account.

      

   2. In the Enter Payroll Information window tick the employees first and then change the Payment Date (tick column will disappear).

      

   3. Process the pay run (this must include all employees with the 2 or 3 direct deposit accounts). In subsequent pays the issue will not occur.
5. If the above is not applicable, tick the employees before changing the Payment Date and process the pay as normal. The pays will be processed correctly.