Customised Letter Templates are lost when a backup is restored.

Legacy KB ID: 5106

Question

I have restored a backup of my company file to a new location and now I have lost my customised template.  Can I get my customised letter templates back?

Answer

Copy the QuickBooks Letter Templates folder (from 2014: Reckon Accounts Letter Templates) from the original location to the new location. 

The Issue

Letter Templates are stored in a separate folder QuickBooks Letter Templates (from 2014: Reckon Accounts Letter Templates) in the same location as your company file. 

When you create a backup of your company file the Letter Templates folder is not included in the backup. 

When you restore a backup to the same location there is no problem as the Letter Templates folder is there. 

When you restore a backup to a new location your Letter Templates folder has to be recreated from the installation files.  These do not contain your customised letter templates. 

Workaround

Copy the QuickBooks Letter Templates folder (from 2014: Reckon Accounts Letter Templates) from the original location to the new location. 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts