How to view the QBwin.log file

Legacy KB ID: 4172

Question

Where do I find the QBWin.log file and how do I view it?

Answer

The simplest way of opening the QBWin.log file is, with Reckon Accounts open.

  1. Press the [CTRL] + [1] keys of your keyboard.
  2. Then, press the [CTRL] + [2] keys.
  3. Next, click on the Open File tab.
  4. On the left hand side below 'Select a file to open', left-click on QBWIN.LOG to select it.
  5. Finally, click on the Open File button to open the log file.
Note: The file will open in Notepad.

 

If you need to send this file to a Technical Support Representative:

  1. Save the file to your desktop by clicking File then Save and select the location as Desktop.
  2. Close the file.
  3. Create a new message in your Email program.
  4. Attach the QBWin.log file.
  5. Send the email to the technical support team.

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Configuring Reckon Accounts Business and Hosted for SuperStream

How do I set up an opening balance for an Accounts Payable or Accounts Receivable account?

Related Articles

How to view the QBWin.log file in Reckon Accounts Hosted
A/R or A/P Ageing Summary Report totals do not match the Balance Sheet
How to submit the TPAR file to the ATO
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)