How to view the QBwin.log file

Legacy KB ID: 4172

Question

Where do I find the QBWin.log file and how do I view it?

Answer

The simplest way of opening the QBWin.log file is, with Reckon Accounts open.

  1. Press the [CTRL] + [1] keys of your keyboard.
  2. Then, press the [CTRL] + [2] keys.
  3. Next, click on the Open File tab.
  4. On the left hand side below 'Select a file to open', left-click on QBWIN.LOG to select it.
  5. Finally, click on the Open File button to open the log file.
Note: The file will open in Notepad.

 

If you need to send this file to a Technical Support Representative:

  1. Save the file to your desktop by clicking File then Save and select the location as Desktop.
  2. Close the file.
  3. Create a new message in your Email program.
  4. Attach the QBWin.log file.
  5. Send the email to the technical support team.

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Configuring Reckon Accounts Business and Hosted for SuperStream

How do I set up an opening balance for an Accounts Payable or Accounts Receivable account?

Related Articles

How to view the QBWin.log file in Reckon Accounts Hosted
How to submit the TPAR file to the ATO
How to improve performance by resetting the TLG file
Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)