Why am I receiving a Fatal Error that contains the value C=88?

Legacy KB ID: 391

Question

Why am I receiving a Fatal Error that contains the value C=88?

Answer

If Reckon Accounts encounter a problem while the program is in use, you may receive a Fatal Error or Unexpected Error message similar to:


V## R# (M=1153, L=133, C=88, V=28 (FFFFFFF4))


There are two main causes for a C=88 error.


* Data file damage


When a data file is damaged, the error occurs repeatedly in the same program location or function. Possible causes of data file damage are power failures and lockups while QuickBooks is in use. In many cases, damaged transactions or record errors can be recovered by running the Verify Data and Rebuild Data utilities provided in QuickBooks. If these utilities do not correct the problem, restore a recent backup, making sure that you do not overwrite your existing company file. Verify the restored file immediately, to make sure that it does not contain the error. Try duplicating the action that originally brought the error to your screen, such as clicking Create Invoice or printing a report.


If you continue to receive the C=88 message, or if you do not have a recent backup, please contact Reckon Technical Support.


* Low memory/resource situations that prevent normal program operation

In low memory/resource situations, the error occurs occasionally. Going back into the program after the error occurs and repeating the same action generally does not produce another error.


First, check all resources to ensure that your system is stable.


If you are running Reckon Accounts with your company data file located on a network drive, moving the file to a local computer may resolve resource issues.


1. Copy the data file from the server to a local computer. If you are unsure of this process, check with your network administrator.


2. Open Reckon Accounts, and from the File menu, choose Open Company. Browse to the local hard drive and the location where you copied your data file.


3. If the company opens on the local computer, make sure everyone is logged off the network, and restart the server.


4. Try opening the original data file across the network again. You will need to browse back to the server location from the Open Company window.


Note: Using a mapped network drive to access your data file on a server is very important. Access by other means can also cause error messages.


5. If the data file now opens across the network, discuss the situation with your network administrator, explaining that Reckon Accounts cannot function properly when system resources become too low. We recommend restarting the server and local computers at least once a week, though once a day is preferable.


6. If the file opened on the local computer, but still will not open on the network after you reboot the server, Reckon Accounts and the company file are operating as expected; check with your network administrator about possible network issues.


Important: Reckon recommends backing up your data file routinely. See the links below to learn about this process, and your User's Guide for instructions on frequency of making back ups.

"The information contained in this article refers to products that are out of date or sunsetted. Please note that Reckon Limited no longer supports these products. These pages are available to you on the understanding that they refer to out of date products and the information may also be out of date. You rely on them entirely at your own risk. Please do not call Technical Support for assistance on these products."

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