Error -6144,-103 or -6144, 0: An error occurred while Reckon tries to access the company file

Legacy KB ID: 3838

Question

When I try to stop hosting multi-user access in Reckon Accounts, why do I receive these errors?

·         An error occurred while Reckon Accounts tried to access the company file (-6144,-103)

·         An error occurred while Reckon Accounts tried to access the company file (-6144,0)

Answer

The Network Descriptor (.ND) file is used to store the path to your company file (.QBW), as well as the name of the server where it is being shared from. The -6144,0 and -6144,-103 errors occur if:

  1. Your .ND file has an incorrect path to your company file; or
  2. The Windows user account used by the Reckon Accounts Database Server Manager is damaged.

 

Solution:

Close Reckon Accounts and delete the .ND files associated with your company file. The .ND file is located in the same directory as your company file.

Should the system not automatically generate a new .ND file for your company file, try renaming it by adding an extra character to the name. For example, changing the name from MyCompanyFile.QBW to MyCompanyFile1.QBW and this should force a new .ND file to be created.

Open Reckon Accounts and open your company file.

  1. Server-based networks should launch the QuickBooks Database Server Manager on the file server and rescan their files.
  2. Peer-to-Peer networks should open Reckon Accounts on the host computer, turn on hosting multi-user access (File > Utilities > click on Host multi-user hosting).  Open each company file and switch it to multi-user access.
  3. Single users should launch Reckon Accounts and open their company files.

 

If the problem persists, uninstall and reinstall Reckon Accounts

Before you start: 

Check your release version of Reckon Accounts by pressing the F2 key on your keyboard to open the Product Information window.  The first line will give you the full description of your edition and version with the Release Number at the end (see examples below) and ensure you have backups of your company files.

  1. Reckon Accounts Pro, Premier, Enterprise:  R2P
  2. Reckon Accounts Plus, Accounting: R2

Uninstall Reckon Accounts from the Control Panel. After uninstalling the software, delete the Reckon Accounts installation directory from your system. The installation folder is located here: C:\Program Files (x86)\Intuit\Reckon Accounts 20xx where xx relates to the year version of your Reckon Accounts software.

Delete the QBDataServiceUserxx account where xx relates to the version number of your Reckon Accounts:

          31 = 2022

          30 = 2021

          29= 2020

1.    Windows 7 or Vista

  • Click the Windows Start button and choose Control Panel.
  • Under User Accounts and Family Safety, select Add or remove user accounts.
  • Right-click on your QBDataServiceUserxx and select Delete the account.

2.    Windows XP

  • Click the Windows Start button and choose Control Panel.
  • Double-click User Accounts.
  • Click the QBDataServiceUserxx and select Delete the account.

 

Reinstall Reckon Accounts

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

Mapped network drives no longer available

Reckon Accounts is unable to communicate with the company file on another computer

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