Reckon Accounts is unable to communicate with the company file on another computer

Legacy KB ID: 4013

Question

Why can’t I access the company file on the server?  I get the error: 

“It appears that the Accounts Business software on computer [server name] is set up to allow shared connections to the company file, but the Accounts Business software on your computer is unable to communicate with it.” 

Other computers can access the company file.

Answer

The path to the company file from this computer is blocked.

This is most likely due to the firewall or anti-virus on this PC not having an exception for Accounts Business processes. 

Solution:

Most firewall and anti-virus applications allow you to configure them to allow specific programs access.  If you are unfamiliar with these processes for your computer you will need to see your IT specialist.

Please make note of the following files and ports that must be granted access for both Incoming and Outgoing traffic. 

The relevant port number is different for each edition of Accounts Business:

Reckon Accounts Business V34 (2025) use Port 10188

Reckon Accounts Business 2024 use Port 10187

Reckon Accounts Business 2023 use Port 10186

Reckon Accounts Business 2022 use Port 10185

Reckon Accounts Business 2021 use Port 10184

Reckon Accounts Business 2020 use Port 10183

Reckon Accounts Business 2019 use Port 10182

Reckon Accounts Business 2018 use Port 10181

Reckon Accounts Business 2017 use Port 10180

Reckon Accounts Business 2016 use Port 10179

Files that must be made exceptions are:

In C:\Program Files\Intuit\Reckon Accounts 20xx,  where xx is your year version:

(Accounts Business:  C:\Program Files\Intuit\ReckonAccounts 20xx)        

FileManagement.exe  

QBDBMgr.exe  

QBDBMgrN.exe 

QBGDSPlugin.exe 

QBW32.exe 

In C:\Program Files\Common Files\Intuit\Reckon Accounts: (same directory for Accounts Business 20xx)

QBCFMonitorService.exe

QBUpdate.exe 

Different firewall software applications use different terminology when prompting you. Be sure to choose an option that does not block connections to Accounts Business components. Also, some firewall and antivirus software can affect Accounts Business performance. If you experience performance issues you think are related to your firewall software, refer to the firewall documentation or contact your firewall supplier for assistance.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

Or Log a Support Ticket: https://www.reckon.com/au/support/