Reckon Accounts is unable to communicate with the company file on another computer

Legacy KB ID: 4013

Question

Why can’t I access the company file on the server?  I get the error: 

“It appears that the Accounts Business software on computer [server name] is set up to allow shared connections to the company file, but the Accounts Business software on your computer is unable to communicate with it.” 

Other computers can access the company file.

Answer

The path to the company file from this computer is blocked.

This is most likely due to the firewall or anti-virus on this PC not having an exception for Accounts Business processes. 

 

Solution:

Most firewall and anti-virus applications allow you to configure them to allow specific programs access.  If you are unfamiliar with these processes for your computer you will need to see your IT specialist.


Please make note of the following files and ports that must be granted access for both Incoming and Outgoing traffic. 

The relevant port number is different for each edition of Accounts Business:


Reckon Accounts Business 2022 use Port 10185

Reckon Accounts Business 2021 use Port 10184

Reckon Accounts Business 2020 use Port 10183

Reckon Accounts Business 2019 use Port 10182

Reckon Accounts Business 2018 use Port 10181

Reckon Accounts Business 2017 use Port 10180

Reckon Accounts Business 2016 use Port 10179


Files that must be made exceptions are:

In C:\Program Files\Intuit\Reckon Accounts 20xx,  where xx is your year version:

(Accounts Business:  C:\Program Files\Intuit\ReckonAccounts 20xx)        

          FileManagement.exe  

          QBDBMgr.exe  

          QBDBMgrN.exe 

          QBGDSPlugin.exe 

          QBW32.exe 

         

In C:\Program Files\Common Files\Intuit\Reckon Accounts:

(same directory for Accounts Business 20xx)

           QBCFMonitorService.exe

           QBUpdate.exe 

 

Different firewall software applications use different terminology when prompting you. Be sure to choose an option that does not block connections to Accounts Business components. Also, some firewall and antivirus software can affect Accounts Business performance. If you experience performance issues you think are related to your firewall software, refer to the firewall documentation or contact your firewall supplier for assistance.

How did we do?

Error -6144,-103 or -6144, 0: An error occurred while Reckon tries to access the company file

Memorised transactions with multi-user

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