Could not access Reckon Accounts

 

The error generally means, that the Cloud POS in unable to access your company file in Reckon Accounts Hosted.

 

In the process of integration, you would have had entered the username and password for both your hosted login and your account’s data file, within the Cloud POS management system.

 

Cloud POS uses those credentials to access your Accounts Hosted and post/Sync transactions information to/with your Hosted data file.

 

Therefore, we ascertain the following are the different possible scenarios why you might get the above error and fix how to fix them.

 

Scenario 1: Your Hosted login credentials are incorrect or changed since the last login. 

Resolution

You will need to update the login details in the Cloud POS integrations window with the correct ones.

  1. Login to cloud POS and go to the management portal.
  2. Go to Preferences and Accounting Software.
  3. To reset the connection, toggle the integration for any other product like Reckon One to ‘Yes’. This will reset the connection for Hosted.
  4. Go back to Reckon Accounts Hosted and toggle the switch to Yes.
  5. You will now enter the user ID and the Updated Password in the prompt.
  6. Now Follow the prompt to establish the connection. See here for more details.

 

 

Scenario 2: Your Company file is in single user mode.

If you or any other user is currently logged on hosted and switched to single user mode, Cloud POS will not be able to sync/post any data into it. Therefore, you get the error.

Resolution

Switch your company file in Reckon Accounts Hosted to multi-user mode.

 

Scenario 3: Your company file login, you have entered in Cloud POS is already logged in on Reckon Accounts Hosted. Or password is changed. Or it may not have logged off correctly. 

Resolution

As shown in the above screenshot, you would have had entered the username and password for the company file, in Cloud POS during integration.

 

If the same user is already logged into the company file, in Accounts Hosted, cloud POS will not be able to log in again, using the same login. As it would be duplicate login. Therefore, you get the error.

 

You can check the logged in user in RAH from Company menu > Users > View Users. Check if the user is logged in and advise the user to log out.

 

Similarly, if you had changed the password for this user, you will have to reset the connection as advised on scenarios 1 and re-enter the correct password for the file.

 

You can also check if there was any frozen connection for Reckon Accounts Hosted and disconnect them from the Hosted Control panel. See this KB for more details


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

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