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"Something went wrong. Check your data file credentials or try again later." when configuring a Reckon Accounts Hosted feed for Reckon Insights

REFERENCE: RA-1969

ISSUE

When configuring a Reckon Accounts Hosted data feed, the following error is encountered during the initial setup of entering the credentials dedicated for Reckon Insights:



REASON

If the INI file type is missing, this will result in the configuration error.

By default, a Reckon Accounts Company File (QBW) is accompanied by supporting files such as the INI, ND, and TLG files. These are generally created when a company file is opened and used.

The configuration settings file (INI) — with the format <<Company Name>>.ini — contains relevant information required for the API integration between Reckon Accounts Hosted and Reckon Insights.



SOLUTION

See Adding a Reckon Accounts Hosted Data Feed for more guidance in setting up Reckon Accounts Hosted for Reckon Insights.
  1. Open the Company file in Reckon Accounts Hosted and log in as the default Admin user. This will generate the INI file.

    Ensure that the Company file is in Multi-user mode and a dedicated Reckon Insights user is not logged in.
  2. Return to Reckon Insights management page and complete the configuration.





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