Grey Screen When Trying to Print in Reckon One

Legacy KB ID: 5761

Question

I am trying to print forms such as invoices, payslips etc which require a new tab to be opened. However, the tab is completely grey and I am unable to print successfully. How can I fix this?

Answer

We have found that the only Reckon One users who are affected by this are those who have McAfee WebAdvisor turned on. Please turn McAfee WebAdvisor off and you should be able to print as normal.

Reckon will be investigating this further with McAfee.

If you do not wish to turn off McAfee WebAdvisor, we have also found if you run your web browser in Incognito/Private Mode then printing will work successfully as well.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonone

Or Log a Support Ticket: https://www.reckon.com/au/support/