Grey Screen When Trying to Print in Reckon Accounts Hosted

Legacy KB ID: 5760

Question

I am trying to print any type of report/form within Reckon Accounts Hosted, however, the new tab that opens to print the report/form is completely grey. How can I print successfully?

Answer

We have found that the only Reckon Accounts Hosted users who are affected by this are those who have McAfee WebAdvisor turned on. Please turn McAfee WebAdvisor off and you should be able to print as normal.

Reckon will be investigating this further with McAfee.

If you do not wish to turn off McAfee WebAdvisor, we have also found if you run your web browser in Incognito/Private Mode then printing will work successfully as well.

Need more help?

Please visit Reckon Community.