Crash: COM Error after installing Reckon Accounts

Legacy KB ID: 3785

Question

Why do I get the error “Crash: Com Error” trying to open Reckon Accounts for the first time?

Answer

This problem may be encountered on Windows devices if the .Net Framework 3.5 or the Service Pack 1 is not present or if the .Net Framework 3.5 and/or the .Net Framework 3.5 SP1 files have become corrupt.  

Solution

If you do not have .Net Framework 3.5 SP1 installed, visit the Microsoft website: https://www.microsoft.com/en-us/download/details.aspx?id=22 and follow their instructions to download and install the service pack.

You must then run Automatic Updates to pick up key security updates.  To start Automatic Updates click on Start > All Programs > Windows Update and follow the prompts.

If the .Net Framework 3.5 and .Net Framework 3.5 SP1 are installed but the installation files are corrupt, uninstall the .Net Framework 3.5:

1. Start > Control Panel > Add/Remove Programs
2. Scroll down the list to Microsoft .Net Framework 3.5, highlight it and select "Remove"

Once removed, download the .Net Framework 3.5 from the Microsoft website: https://www.microsoft.com/en-us/download/details.aspx?id=21 and follow their instructions to install it. Then, download and install the service pack 1 for .Net Framework 3.5 from the Microsoft website: https://www.microsoft.com/en-us/download/details.aspx?id=22. 

 Again, you must run automatic updates to pick up key security updates. To start automatic updates click on Start > Settings > Windows Update and follow the prompts.

Finally, open Reckon Accounts. 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/