Company logo appears a black block, blurry or low quality on emailed invoices

Legacy KB ID: 4836

Question

Why does my company logo appear as:

  • A black block on emailed invoice

OR

  • Blurry on emailed invoices

OR

  • Low quality on emailed invoices

Printed invoices and screen views show the company logo perfectly. 

 

Answer

You may encounter this problem if your company logo picture file is large or uses a rich format as the file type.

 

Workaround

To have the best quality logo to display on emailed invoices on Reckon Accounts Hosted we recommend that the logo is no more than 100kb in size. It is preferable to use the JPG picture format instead of PNG.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/

 

How did we do?

PDF attachments are blank when emailing from QuickBooks Hosted Premium

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