Email Report
Overview
The Email Report is a report that shows you all the emails you have sent out of Reckon Accounts Hosted and whether they were able to be delivered.
The Email Report can be accessed via the View Email Report link on the DashBoard.
The Report can be Filtered for a specific date range, To Address or Result (Bounced, Successful etc).
This only applies from date of release in November 2020, all emails sent earlier than this will show a result of Unavailable
The data can also be sorted by any of the Columns available in the report.
Each email address in the To & CC fields on the email will be displayed as a separate row on the report
Result Types
The below Result Types can appear next to your email.
Result | Reason |
Delivered | The email was successfully delivered to the recipient. |
Bounce | The email was unable to be delivered. The reason for the bounce will appear in the Result Message column. |
Complaint | The email was unable to be delivered. The reason will appear in the Result Message column. |
Pending | The email has been sent, however confirmation that it was delivered successfully hasn’t been received as yet. An email can remain 'Pending' for up to 24 hours. |
Unavailable | The email result is unavailable. The Email report will display emails up to 6 months old (or the 17th November 2020), anything prior to this date will be returned as 'Unavailable'. |
Need more help?
Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted
Or
Log a Support Ticket: https://www.reckon.com/au/support/
