Cash Flow Projector stops responding at Step 4 and is unable to select any expense account.

Legacy KB ID: 5118

Question

Why does the Cash Flow Projector stop responding at Step 4?  It says that it is unable to select any expense account. 

Answer

Rename the unnecessary .LGB and .CFP files.

The issue

The presence of a .LGB temporary file may interfere with the Cash Flow Projector accessing the database file properly.

The .LGB file is a temporary file and is not necessary for the normal operation of Reckon Accounts Business.  It is used when 3rd party applications are accessing the company file.  If it does not exist it will be created. 

Workaround

1.    Close Reckon Accounts Business

2.    In Windows Explorer browse to the directory containing your company file.  (default directory is C:\Users\Public\Documents\Intuit\QuickBooks\Company Files)

3.    Rename the unnecessary companyfilename.LGB file to companyfilename.LGB.old.

4.    Also rename companyfilename.CFP file to companyfilename.CFP.old

Launch Reckon Accounts Business and create your Cash Flow Projector again. 

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or

Log a Support Ticket: https://www.reckon.com/au/support/