Cannot launch Quicken on an ACER PC

Legacy KB ID: 4590

Question

Why do my attempts to launch Quicken on my ACER PC continually fail?

Answer

ACER laptops contain two software applications that conflict a Microsoft operating system component that is used by Quicken:

·         ACER Empowering Technology

·         DragandDrop protection mechanism

·         Mywinlocker – generates errors:  “CryptoAPI.dll has stopped working”, and, “Suite tray.exe not loaded”.

Workaround 1:

Uninstall ACER Empowering Technology and Mywinlocker. 

Workaround 2:

This solution has been offered by Quicken Canada.  We have not tested this solution on Australian versions and cannot attest to its efficacy.  Users should proceed with caution and at their own risk.  If need be, users should consult their IT professional. 

Please note that this procedure will modify your Windows Registry.  Changes to the Registry effect the behaviour of your computer.  Incorrect changes may prevent your computer from running properly.  If you are not confident with changes to your Registry you should refer to your IT professional for further guidance.

Disable the Acer shell extension program. To do this, follow these steps:

1.    Go to https://wiki.mcneel.com/rhino/acercomputerfileopensavedialogcrash for information about this fix;

2.    Click here to download the HKLM_BLock_DSPProtectDLL.zip file.

3.    Open the zip file and extract HKLM_BLock_DSPProtectDLL.reg to your desktop.

4.    Double-click the HKLM_BLock_DSPProtectDLL.reg file. When asked if you want to modify the registry, answer yes.

5.    Restart your computer, then try installing or opening Quicken.

Note: You can delete both the zip and reg files when you are finished.