Employee List sorted by Class reverts to an alphabetical order on the Enter Payroll Information wind

Legacy KB ID: 4576

Question

I have sorted the Employees on the Enter Payroll Information screen by Class.  Why do they revert to an alphabetical listing?

Answer

You are likely to experience this issue when you:

·         are in multi-user mode, and

·         when in the middle of a pay run you decide to make a configuration change to a payroll item. 

When you return to the Enter Payroll Information screen, the Employees are now listed in alphabetical order. 

You will also notice that the order of the Classes has not changed, so many of the employees may now be assigned to an incorrect Class. (The employee record is unaffected and will continue to show the correct Class assignment.)

If you continue with the pay run you will notice that payroll items have now been randomly assigned to employees.  So, even though the total gross payments for this pay run is correct, individual pays will be incorrect and assigned incorrectly to Classes. 

 

Workaround

Either:  Process pays in single user mode;

Or:  avoid changing payroll item configuration during a pay run.

 

Additional Information

If the changed payroll item is listed in an Employee’s record, you will need to delete this item from their record and re-input it for the configuration changes to be used in future pays. 

 

How did we do?

Unable to access Employee Organiser options in Reckon Accounts

The Employee TFN in the Super Export file is longer than NAB SuperPay allows

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