Fully paid Tax Invoice or Bill not recognised as paid and still has a balance

Legacy KB ID: 3752

Question

Why doesn’t my fully paid Tax Invoice or Bill show as paid?  It still appears on the Open Invoices or Unpaid Bills Report with an outstanding amount of a few cents.  The Customer Payment / Bill Payment form has been changed although the payment is showing correctly in the Customer or Supplier Centre.

 

Answer

This error occurs when the value of an invoice is reduced by using a service item with a negative amount and a tax code that differs from the item above it. 

Accounts Business (previously QuickBooks) will only handle the negative number correctly if the reducing item:

·         has the same tax code as the line above it;

·         is configured as a Discount Item (and consequently does not have a negative sign). 

 

Detailed Instructions

 

Solution 1

Replace the reducing service item with a Discount type item.

 

Solution 2

Ensure the negative service item has the same tax code as the entry above it. 

 

Solution 3

Remove the negative service item and enter an Adjustment Note for the amount. 

 

1.    Remove the negative service item from the invoice.

2.    In the Customer Centre, click on New Transactions and then Adjustment Note/Refunds;

3.    Select your Customer and complete the form using a Service Item for the reduction and selecting any sales side tax code other than ADJ;

4.    Save and Close;

5.    Issue the invoice for the normal items but do not send it to the customer;

6.    In the Customer Centre, click on New Transactions and select Receive Payment;

7.    Apply the Adjustment Note against the Tax Invoice;

 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or

Log a Support Ticket: https://www.reckon.com/au/support/

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