Some Super Contributions not processed by SuperLink

Legacy KB ID: 4762

Question

Why are some of my super contributions still appearing as pending in SuperLink?  Most payments have been processed. 

Answer

Payments will not be processed if:

·         Key details of the employee or fund are missing or incorrect.

·         The super fund is not on the SuperLink Super Funds List

From time-to-time superannuation funds may instigate changes to their payment procedures which are incompatible with SuperLink.  These funds will be removed from the SuperLink Funds List and any payments to the fund will remain pending in SuperLink.

Super Funds that have recently instigated changes to payment procedures are:

·         Hesta

·         Strategy Retirement Fund

·         Australian Submarine Corporation Super Fund

·         QSuper – State Public Sector Super Fund

 

Workaround

1.    Call Customer Service on 1300 784253 to have non-processed contributions removed from Superlink

You will need to make other arrangements for this month’s contributions

2.    Check Employee and Super Fund details and make necessary changes in Reckon Accounts.

In Reckon Accounts, if a pay has been processed for the next period, you must refresh that pay by deleting all super items for this fund on this pay and re-inputting them, to ensure that changes take effect for the next SuperLink processing.

3.    If the Superfund has instigated changes that are incompatible with SuperLink and has been removed from the SuperLink Super Funds List, remove fund information to exclude the contribution from the SuperLink Export Report: 

Reckon Accounts:

1.    Employee Record > Payroll and Compensation Info > Super Details.

2.    Click on the Clear button to remove Product ID, Product Name and Fund name detail.

3.    Assign the contribution to a separate Payroll Liability Account from SuperLink super funds.

4.    If a pay has been processed for the next SuperLink reporting period, you must refresh that pay by deleting all super items for this fund on this pay and re-inputting them, to ensure that changes take effect for the next SuperLink processing.

Reckon Accounts users should download a new SuperLink Fund List:

a.    Login to the SuperLink website.

b.    From the Main Menu > Maintain Details > Superfund Details.

c.    Click on Export Superfund and save it (SuperLinkFunds.txt) to a convenient location on your PC, like your Desktop.  This file contains the up-to-date list of Superfunds that you will need in Reckon Accounts.

d.    In Reckon Accounts, File > Utilities > Import > SuperLink files > and select your saved Superlink Funds file.

Deleted Super Funds will no longer be available for selection.




Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

Paying Super Payroll Liabilities through SuperStream in Reckon Accounts

Related Articles

Powered by HelpDocs (opens in a new tab)

Powered by HelpDocs (opens in a new tab)