Error when adding Super Guarantee and Salary Sacrifice

Question

I am unable to add Super Guarantee and Salary Sacrifice (or other Super item like Employer Additional) at the same time under the same Superannuation Fund and getting the following error:

"Super accounts IsStatRateRescEx can only be true when Super pay item has sub-type of CA or SG."

Answer

Untick Statutory rate RESC exempt in the Pay setup page

 

The Issue

There is a known issue/bug in the latest Reckon One release. Our product development team is working on a permanent fix but in the meantime there is a workaround outlined below.

 

Workaround

When adding the superannuation fund details to an employee;

  1. Enter the Superannuation fund and Fund product
  2. Select either the Super Guarantee (or Collective Agreement) type item
  3. Click Done to save
  4. Open the employee record and go to Edit details.
  5. On the Pay set up page, press the pencil icon to edit the superannuation details
  6. Untick the Statutory rate RESC exempt setting
  7. Click Done, then Save and Finish
  8. Return to the employee’s superannuation details.
  9. Edit the existing fund details and select the additional super items to add to the fund.



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/


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