Error 1904: ….. failed to register when installing Reckon Accounts

Legacy KB ID: 5371

Question

Why am I having Error 1904:…. failed to register when installing Reckon Accounts Business?

Answer

Repair Microsoft Visual C++ 2005 Redistributable.

The issue:

This issue is caused by a damaged Microsoft Visual C++ 2005 Redistributable installation.  The error may be accompanied by references to ICWrapper.dll, qbprefs.dll, and qbupdate.exe

Bookkeepers and Accountants may experience this issue if MYOB Account Edge is already installed on their PC.

Detailed Instructions

Bookkeepers and Accountants:

1. Uninstall MYOB Account Edge
2. Install Reckon Accounts and activate it.
3. Reinstall MYOB Account Edge

Repair Microsoft Visual C++ 2005 Redistributable.

1. Cancel the error message, allow the installation to roll back.
2. Download a new copy of Microsoft Visual C++ 2005 Redistributable SP1 from Microsoft at: https://www.microsoft.com/en-us/download/details.aspx?id=5638;
3. Run the installer
4. Install Reckon Accounts again. 

If the problem persists, install Microsoft Visual C++ 2008 Redistributable from https://www.microsoft.com/en-us/download/details.aspx?id=5582, and install Reckon Accounts again.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/