Reckon Accounts Desktop: Unable to Email Using Hotmail & Outlook via Webmail Feature

Problem:

When trying to email in Reckon Accounts Desktop using the Webmail feature with a Hotmail email address, I get the following error message:

Answer:

Hotmail have updated their server name and the default one that was previously provided is now outdated.

Solution:

1. Go to the Edit menu.
2. Select Preferences.
3. Go to the Send Forms tab.
4. Click on My Preferences.
5. Update the "Server Name" to smtp.office365.com or smtp-mail.outlook.com
6. The "Port" can be left as 25 OR it can also be updated to 587.
7. Click OK.
8. Try emailing again and it should be successful.

Need more help? Reach out to us on the Reckon Community: https://community.reckon.com/