Serial Port Emulation for the HP FK224AA / A799 USB receipt printer

Legacy KB ID: 3829

Question

How can I get the HP FK224AA / A799 USB receipt printer, included in HP POS hardware system to work with Retail Point of Sale?

Answer

The HP FK224AA / A799 USB receipt printer out of the HP POS Hardware pack does not have Serial Port Emulation that is required by Retail Point of Sale.

Hewlett Packard has recently released a firmware upgrade that includes Serial Port Emulation.

 

Solution

To download the HP FK224AA / A799 firmware upgrade, go to https://library.reckon.com.au/library/exe/SP50214.exe

Instructions for installing the upgrade are contained in the upgrade file. 



Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/

How did we do?

My Datalogic Touch 65 Scanner is not functioning correctly

When Creating the POS database I get an error message.

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