Troubleshooting - Reckon Desktop POS
When Scanning items in QuickPos, it incorrectly brings up first item in the product list. Why?
Legacy KB Id: 3346
You cannot open data file in AU version error when upgrading to Retail POS 2012/13
Legacy KB Id: 4583
An error occurred while posting the standard accounts and items to the Accounts data file from POS
Legacy KB Id: 5508
Sales figures in QuickBooks are reporting less than what is reported on the POS Balance Report
Legacy KB Id: 3524
POS Administrator cannot open the Point of Sale ‘RPOS’ database on .... installing 2016 Enterprise
Legacy KB Id: 5393
Star TSP100 (USB Only) Receipt Printer does not cut the receipt and does not open the Cash Drawer
Legacy KB Id: 4783
Why do I get the message "Error Code 3 - Failed to write data to QuickPOS Administrator Port. Extended error Code 1231."?
Legacy KB Id: 3345
Error code: -1 - Unable to read system registry while transferring data from the QuickBooks data file
Legacy KB Id: 3285
Senor Scanner cannot read barcodes after following setup procedures in Retail POS 2012/13
Legacy KB Id: 4509
Error "Error in QuickBooks response, there has been an internal error when processing the request" when processing a Customer Balance Transfer
Legacy KB Id: 3529
QuickPos Admin.exe has generated errors and will be closed by Windows. You will need to restart the program.
Legacy KB Id: 3424
Why do I get a POS error: > This data is from a newer version of QuickBooks. It can not be used.
Legacy KB Id: 3414
After Posting from POS to QuickBooks I can't find where my Cash has transferred to.
Legacy KB Id: 3252
Virtual COM port is not created when Senor Receipt Printer driver installed and printer connected
Legacy KB Id: 5261
The transaction is not in balance warning when posting End-of-Day files to Reckon Accounts
Legacy KB Id: 5514
When I go to delete a terminal in a multi-terminal setup, it says there are unprocessed transactions when there aren't. What should I do?
Legacy KB Id: 3395
An error occurred creating the end-of-day file. The sales data has not been reset.
Legacy KB Id: 4379
Wildcard Search on POS with just one letter does not find items beginning with that letter
Legacy KB Id: 5150
Additional windows user accounts receive errors logging into POS Admin and POS Terminal
Legacy KB Id: 3834
My POS Retail Started Kit has a problem, I cant get the scanner to work. Who can help me?
Legacy KB Id: 3518
Error code: -17 - The version of QuickBooks that is installed is not compatible with Retail POS Admin.
Legacy KB Id: 3242
Discount price on mixed products on a promotion does not calculate properly in POS 2014.
Legacy KB Id: 5134
Adjusting price level 2 &/or 3 causes corrupted item data in QuickBooks Item list
Legacy KB Id: 3468
Toshiba TRST-A10-S Receipt Printer not available for selection in POS Enterprise after upgrading
Legacy KB Id: 4928
Partial or mixed payments with EFT and a Cashout results in an incorrect balance owing.
Legacy KB Id: 4171
Quickbooks POS has detected that you do not have the correct version of QB installed
Legacy KB Id: 3517
Why isn't the Transaction History list displaying my transactions from yesterday?
Legacy KB Id: 3358
Error – 13 type mismatch when clicking the price button in the POS Admin Product List screen
Legacy KB Id: 4515
Incorrect account type created for a Sales account when posting data from Retail POS to QuickBooks
Legacy KB Id: 4695
Error using a scale with QuickBooks Point Of Sale: Cannot read the weight from the scale
Legacy KB Id: 3521
Latest transfer from QuickBooks, or transactions from other terminals, do not show on some terminals
Legacy KB Id: 3877
Attempting a Post or Transfer from QuickPOS they will get an Error code 15 – Could not open specified data file
Legacy KB Id: 3309
FAQ - Runtime error 372 : Failed to load web browser when linking the pos terminal to the database
Legacy KB Id: 3312
Selected key has no function error when using a Barcode scanner in POS on a MAC computer
Legacy KB Id: 5543
Why does the Gross Sales figures not print on the QuickPOS reports all of the time?
Legacy KB Id: 3365
Error on line 5: The UNITTYPE specified on this SPL line does not match the required UNITTYPE for this transaction type [TRNSTYPE]
Legacy KB Id: 3454
How do I get my POS Terminal to display transactions put on hold on a different Terminal?
Legacy KB Id: 3522
Why do I get "The posting account is invalid" when I post End of Day to Reckon Accounts?
Legacy KB Id: 5578
Why does the Customer list open in QuickPOS Administrator, when doing payments or charges in QuickPOS?
Legacy KB Id: 3373
File sharing lock count exceeded (error 3052) when posting/transferring between POS and QuickBooks
Legacy KB Id: 4276
Error 3260 or 3022 when starting POS terminal or during a copy of keyboard layout.
Legacy KB Id: 3343
When I try to import transactions I get "Error on line ..." and " qbw32 caused i.p.f. in module txnform.dll "
Legacy KB Id: 3419
An error occurred in ‘modprocessqbstand’. ‘Processstandardfile’. 70 permissions denied.
Legacy KB Id: 4441
Retail Point of Sale Administrator has encountered a problem and needs to close when attempting to open Administrator and/or clicking the Product List
Legacy KB Id: 3290
Incorrect promotional discount is applied if promotional items have same non-promotional price
Legacy KB Id: 4039
Price search function not working properly after updating the price and transfer to Quickpos.
Legacy KB Id: 3446
When I transfer my items from QuickBooks to POS the inverted commas symbol (") is changed to a single apostrophe (').
Legacy KB Id: 3376
Error executing Accounts command: Invalid procedure call or argument when transferring POS data
Legacy KB Id: 5207
Why do I get "You can only deposit to chequing or other current assets accounts" error ,when posting tender voucher account payment?
Legacy KB Id: 3364
Laybys created in a previous version of POS do not show on outstanding layby report
Legacy KB Id: 3430
Why do I recieve an error, runtime error 35600, when clicking on options in POS Admin?
Legacy KB Id: 3315
Error: "You Cannot Make a Deposit into Undeposited Funds. Choose a Bank or Asset account"
Legacy KB Id: 3514
All Retrieve – Add Item – Hold sequences do not always print to the Kitchen Printer
Legacy KB Id: 4037
Configuring Senor GTP-290B3 receipt printer driver to work with the Obvios ORP-800 receipt printer
Legacy KB Id: 3568
Transactions put on Hold prior to a Promotion starting then Retrieved during the Promotion, use Prom
Legacy KB Id: 4476
'Run-time error 91 - Object variable or with block variable not set' when modifying POS keyboard layout in Retail Point of Sale
Legacy KB Id: 3251
Cannot Read or Write into Data Base – Run-time error 91 - Object variable or with block variable not
Legacy KB Id: 4458
Error 1931: the windows installer service cannot update the system file c:\winnt\system32\olepro32.dll
Legacy KB Id: 3368
An error has occurred in ReceiptPrinter.cls : Initialise. This may be due to another Windows device using the same port.
Legacy KB Id: 3255
Why is the Payment column in the Customer Sales Report reporting cumulative figures?
Legacy KB Id: 3374
POS Online user without user rights to QuickBooks Hosted, can access the company file
Legacy KB Id: 4701
Runtime Error 8015: Could not set comm state, there may be one or more invalid communications parameters
Legacy KB Id: 3416
Sales, Loyalty Points Accrued/Redeemed fugures missing from EOD customer Loyalty Report
Legacy KB Id: 5515
Customers Cc email address is deleted in QuickBooks when completing a POST from Retail POS to QuickB
Legacy KB Id: 3983
Setup has detected that QuickBooks has not been installed. You must install QuickBooks before you can install Point of Sale Administrator
Legacy KB Id: 3506
Senor V-GSN320UB00 Barcode Scanner not available for selection in Scanner Options List
Legacy KB Id: 4964
Error: There are no Held Transactions to retrieve – when scanning a product barcode in Retail POS
Legacy KB Id: 4679
Unable to print barcodes / product labels in Retail Point of Sale 2008/09 using Windows Vista
Legacy KB Id: 3294
Runtime Error 3163: The field is too small to accept the amount of data you attempted to add. Try inserting or pasteing less data.
Legacy KB Id: 3490
Cannot integrate POS, Business Planner, Financial Statement Designer, or any other integrating softw
Legacy KB Id: 3777
Process an end of day produces Run Time Error 52 or causes POS terminal to freeze.
Legacy KB Id: 3287
Microsoft Windows Vista requires a driver for the Data Logic Scanner when installing Retail Point of Sale
Legacy KB Id: 3272
The application’s certificate is invalid when posting or transferring from Point of Sale
Legacy KB Id: 5045
Runtime Error 430 Class Does Not Support Automation Or Does Not Support Selected Interface.
Legacy KB Id: 3286
Why am I getting Error code 3 extended code 1231 Windows messaging system could not send the next message.
Legacy KB Id: 3334
POS doesn't summarize payments when exporting to QuickBooks. How do I get around this?
Legacy KB Id: 3382
Description of Item and not the Item Name printed to the Reckon POS receipt printer
Legacy KB Id: 5043
Error connecting to Accounts. Could not start Reckon Accounts, when transferring data from Accounts
Legacy KB Id: 5275
Error Code -1 Unable to Read system registry when transferring from QuickBooks to Pos Admin
Legacy KB Id: 3243
If you report Tax on a cash basis you cannot record a negative line item that has a different tax code than the other line items on the invoice.
Legacy KB Id: 3303
Cannot open a database file upgraded directly from 2008/09 or earlier in POS Enterprise
Legacy KB Id: 3833
Inventory Items are duplicated and their Type is set as Service when posting an End of Day file
Legacy KB Id: 5055