POS Terminal Crashes when using Categories

Legacy KB ID: 3481

Question

Why does my POS Terminal "Crash" when I use categories?

Answer

The categories list must not contain more than 98 items.
Reduce / Revise the categories list to keep it under 98 items to stop this crash from happening.

In Quickbooks

1. Go to the "lists" menu and select "item list"
2. Check your item list for any 'category' with more than 98 'subitems' under it.
3. After locating the problem 'category' review it and make the necessary changes (see example below)

i. This "item list" needs to be changed;

===HARDWARE (category)===
 RED PAINT (SUBITEM #1)
 WHITE PAINT (SUBITEM #2)
 BLUE PAINT  (SUBITEM #3)
 LONG NAILS (SUBITEM #5)
 MEDIUM NAILS (SUBITEM #5)
 SHORT NAILS (SUBITEM #5)
 LONG BOLTS (SUBITEM #5)
 MEDIUM BOLTS (SUBITEM #5)
 SHORT BOLTS (SUBITEM #5)
 etc..
 etc.
 more than 98 subitems..
 LONG SCEWS (SUBITEM #98)
 MEDIUM SCREWS (SUBITEM #99)
 SHORT SCREWS (SUBITEM #100)


ii. To something like this;


===PAINT (category)===
 GREEN (SUBITEM #1)
 BLACK (SUBITEM #2)
 BLUE (SUBITEM #3)
 RED (SUBITEM #4)
 YELLOW (SUBITEM #5)
 No more than 98 subitems!
 ORANGE (SUBITEM #98)


===NAILS (category)===
 50mm (SUBITEM #1)
 45mm (SUBITEM #2)
 40mm (SUBITEM #3)
 35mm (SUBITEM #4)
 30mm (SUBITEM #5)
 No more than 98 subitems!
 10mm (SUBITEM #98)


===BOLTS (category)===
 50mm (SUBITEM #1)
 45mm (SUBITEM #2)
 40mm (SUBITEM #3)
 35mm (SUBITEM #4)
 30mm (SUBITEM #5)
 No more than 98 subitems!
 10mm (SUBITEM #98)


===SCREWS (category)===
 50mm (SUBITEM #1)
 45mm (SUBITEM #2)
 40mm (SUBITEM #3)
 35mm (SUBITEM #4)
 30mm (SUBITEM #5)
 No more than 98 subitems!
 10mm (SUBITEM #98)

How did we do?

Item Prompt window appears when selecting an item in QuickBooks Point Of Sale

Some Customers are missing from a transfer from RAB to POS

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