Error 1316 The account already exists when upgrading POS

Legacy KB ID: 5286

Question

Why do I get the error: “Error 1316: the account already exists” when upgrading to the new version of POS?

Answer

The Issue

You may get this error if your removal of the previous version did not complete properly and some installation files have been left on your PC.  These remnant files are enough to prevent the installation of the next version.

Workaround

Uninstall the previous version of POS with either:

1. Microsoft: Uninstall or remove apps and programs in Windows.
   1. For troubleshooting purposes, follow the steps provided here.
2. Or, a third-party uninstaller like Revo Uninstaller.

Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts

Or Log a Support Ticket: https://www.reckon.com/au/support/