Reckon Accounts desktop crashing on startup in Windows Server. (Applies to all QuickBooks) or unable to register.

Legacy KB ID: 385

Question

How to: Reckon Accounts Desktop installation in Windows Terminal Server or Application Server.

Answer

To run Reckon Accounts Desktop users need to have least Power User Access and it must be installed as Administrator.

However with the new enhancements  in windows server 2008 and newer versions, it puts IE security in High Level which cannot be reduced via Control Panel > Internet Option > Security > Reset.

 

Solution


Reduce Internet Explorer security settings in Windows 2008 Server:

·         Start > Control Panel > Administrative Tools > Server Manager

·         Under the "security information section, click on the Configure IE ESC" link and  Change status to OFF.

·         Press OK.

·         Turn off Windows Firewall or add QuickBooks executables and ports to the firewall exclusion list.  Click here for the full list.   QuickBooks should work or you should be able to register the software.

 

If the problem persists, continue with the following:

·         Open Internet Explorer > Internet Options > Security > Internet

·         Click on Custom Level...

·         Change Reset to... to Medium

·         Click on Reset, Yes and OK.

·         Close Internet Explorer

 For newer Windows server version the general principle is the same however execution of the process may very depends on the different version of windows, please consult your local IT professional for detailed steps.

You should now be able to launch Reckon Accounts successfully.

 

How did we do?

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