Unable to reconcile accounts or to create, print or email PDF files in QuickBooks QBi

Legacy KB ID: 465

Question

Answer

NOTE: This will apply if you are using a 64 bit version of Windows XP or Vista.
Although 64 bit is not officially supported, it has been reported that the following workaround is successful.

• Close QuickBooks
• Make sure that you are logged into Windows with administrator rights
• Click the Start button and choose Control Panel
• Unless already selected, click Classic View in the left side of the window
• Double-click Printers
• Right-click the QuickBooks PDF Converter and choose Properties
• Click the Ports tab and then click the Add Port button
• Select Local Port and click the New Port button
• Enter PDF in the Enter a port name field
• Click OK and then Close
• Be sure that the PDF: port is selected in the Ports list and click Apply and OK
• Open QuickBooks

You will now be able to reconcile accounts or create, print or email PDF files.