Error -6000, -82: An error occurred when trying to open the file or An error occurred when Reckon Accounts tried to access the company file

Legacy KB ID: 390

Problem:

When I open a company file, I get the following error: 

  • (-6000, -82): An error occurred when trying to open the file;
  • An error occurred when Reckon Accounts tried to access the company file

Solution:

There are a number of reasons why you may be getting this error:

  • A blank space exists before the .QBW file extension;
  • More than one PC hosting the file in Multi-User Hosting Mode;
  • The folder containing the file is corrupt;
  • The file is in Single-User Access Mode but Reckon is in Multi-User Hosting Mode. 

Detailed Instructions:

Company file name contains a blank before the extension. QBW

In Windows File Explorer:

  1. Locate the company file on your computer;
  2. Right-Click and rename the company file;
  3. Check the name of the file for blank spaces and remove any blanks from the end OR start of the company name so that the file name reads <companyfile>.qbw (no blank before the dot and no angled brackets);
  4. Delete the corresponding .ND and .TLG files;
  5. Launch Reckon Accounts and open the file.

Check for multiple PCs hosting multi-user access

A standardised network setup of Reckon Accounts can be found here.
The following assumes that you are using a standardised setup for Reckon Accounts.
If you have an alternate setup, consult your IT team in regards to the following instructions.
  1. Check each workstation for hosting multi-user access:
    1. Go to the File menu in the top-left-hand corner of Reckon Accounts.
    2. Hover-over "Utilities".
    3. Check if it states "Host Multi-User Access". If it does not, select "Stop Hosting Multi-User Access".
    4. Repeat this process until all computers are no longer Hosting Multi-User Access.
  2. Check that the Server (client-server network) or Host PC (peer-to-peer network) is hosting multi-user access:
    1. For a Client-Server: check that the Database Server Manager is operating:
      1. Go to your Windows Start Menu;
      2. Access the Control Panel;
      3. Go to Administrative Tools;
      4. Select "Services";
      5. Scroll down to the letter Q;
      6. Set Reckon Database Server Manager to Start and Automatic;
      7. QBDataUser3X should be on Automatic;
      8. If there is a Reckon Accounts installed on the Server, check that that Reckon Accounts is not hosting multi-user access.
      9. You may need to rescan in Database Server manager:
        1. Go to your Windows Start Menu;
        2. Search for "Database Server Manager";
        3. Run the Database Server Manager;
        4. Scan the folder that contains your Reckon Accounts company files;
        5. Leave this program running and attempt to access again.
  3. Peer-to-Peer network: 
    1. Check that only ONE instance of Reckon Accounts is hosting multi-user access:
      1. Go to the File menu in the top-left-hand corner;
      2. Hover-over Utilities;
        1. Check if it states "Host Multi-User Access". If it does not, select "Stop Hosting Multi-User Access".
        2. Repeat this process until only the Host Computer is Hosting Multi-User Access

Additional troubleshooting:

Switch to Hosting Local and Remote files mode:

  1. With Reckon Accounts open, press the F2 key to open the Product Information window;
  2. Verify that under Local Server Information at the bottom of the window, Hosting is set to local files only;
  3. Select the File menu and select Switch to Multi-user Mode;
  4. Open a company file on a network computer;
  5. Once the company file is open, press the F2 key to open the product information window. Verify that under Local Server Information at the bottom of the window, Hosting is set to local files only.
To provide other Reckon Accounts users with continuous access to the company file, the computer that is hosting multi-user access must be left on, and the user who set up Reckon Accounts must remain logged in; however, Reckon Accounts does not need to be open.

Folder containing the company file is corrupt

  1. Copy the company file from the existing directory to another directory;
  2. Delete the .ND file in the original directory;
  3. Rename the .TLG file in the original directory (example: change the file extension to .TLG-OLD);
  4. Copy the company file back to the original directory;
  5. Once you have confirmed that the file can be opened successfully, you can delete the renamed .TLG-OLD file.

Single User Mode has multi-user access turned on.

  1. Go to the File menu in the top-left-hand corner;
  2. Select "Switch to Single-User Mode".
    1. Failing this, restart your computer;
    2. Open Reckon Accounts;
    3. Go to the File menu in the top-left-hand-corner of Reckon;
    4. Hover-over Utilities;
    5. Select "Stop Hosting Multi-User Access".

    Need more help?
    Ask the Reckon Community at: https://community.reckon.com/categories/reckonaccounts
    Or Log a Support Ticket: https://www.reckon.com/au/support/

 

 

How did we do?

Transaction count Limitations in Reckon Accounts data file

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