Error -6000, -82: An error occurred when trying to open the file or An error occurred when QuickBooks tried to access the company file

Legacy KB ID: 390

Question

Why do I get the error: 

·         (-6000, -82): An error occurred when trying to open the file; or,

·         An error occurred when QuickBooks tried to access the company file?

 

Answer

There are a number of reasons why you may be getting this error:

·         A blank before the .QBW component of the company file;

·         More than one PC hosting multi-user access;

·         The folder containing the file is corrupt;

·         Single user mode has multi-user access turned on. 

 

Detailed Instructions

 

Company file name contains a blank before the extension .QBW

In Windows Explorer:

1.    remove the blank from the company name so that the file name reads companyfile.qbw (no blank before the dot);

2.    delete the corresponding .ND and .TLG files. 

Launch QuickBooks and open the file.

 

Check for multiple PCs hosting multi-user access.

1.    Check each workstation for hosting multi-user access:

a.    Restart the computer.  If the problem persists, continue;

b.    File > Utilities

c.    If you see the option “Host multi-user access” this workstation is properly configured;

d.    If you see the option “Stop Hosting multi-user access”, this workstation is hosting multi-user access.  Turn off hosting by click Stop Hosting multi-user access.

2.    Check that the Server (client-server network) or Host PC (peer-to-peer network) is hosting multi-user access:

a.    Client-Server: check that the Database Server Manager is operating:

            i.    Start > Control Panel > Administrative Tools > Services

          ii.    Scroll down to the letter Q

         iii.    QuickBooks Database Server Manager should be Started and Automatic

         iv.    QB Data User 20 should be on Automatic.

           v.    If there is a QuickBooks installed on the Server, check that that QuickBooks is not hosting multi-user access.

        vi.    You may need to rescan in Database Server manager:

1.    Start > QuickBooks > Database Server Manager

2.    Scan folders for Quickbooks files

b.    Peer-to-Peer network:  check that QuickBooks is hosting multi-user access
          i.    File > Utilities

   ii.    If you see the option “Stop Hosting multi-user access”, this  Host PC is properly configured. 

  iii.    If you see the option “Host multi-user access” this Host PC is not properly configured.  Click on Host multi-user access.

3.    If the problem persists continue with the following:

a.    Switch to Hosting Local and Remote files mode:
         i.    With QuickBooks open, press the F2 key to open the Product Information window;

  ii.    Verify that under Local Server Information at the bottom of the window, Hosting is set to local files only;

 iii.    Select the File menu and select Switch to Multi-user Mode;

iv.    Open a company files on a network computer;

 v.    Once the company file is open, press the F2 key to open the product information window. Verify that under Local Server Information at the bottom of the window, Hosting is set to local files only.


4.    Note: To provide other QuickBooks users with continuous access to the company file, the computer that is hosting multi-user access must be left on, and the user who set up QuickBooks must remain logged in; however, QuickBooks does not need to be open.

 

 

Folder containing the company file is corrupt

1.     Copy the company file from the existing directory to another directory;

2.    Delete the .ND file in the original directory;

3.     Rename the .TLG file in the original directory (example: change the file extension to .TLG-OLD);

4.    Copy the company file back to the original directory;

5.    Once you have confirmed that the file can be opened successfully, you can delete the renamed .TLG-OLD file.

 

Single User Mode has multi-user access turned on.

1.    Restart the computer.  If the problem persists, continue;

2.    File > Utilities;

3.    Click on Stop Hosting multi-user access.

 

 


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