Customers receiving emails from accountshosted@reckon.com and not from my email address.

Legacy KB ID: 4676

Question

Why do my customers receive emails from accountshosted@reckon.com  and not from me?  They do not know the email is from me.  What happens to the email if they click on Reply?

Answer

To deliver an email to your customer from the Reckon Accounts Hosted environment, emails are sent from a specific mail server on Hosted.  Because of the way many ISP spam filters work, the email must be sent from accountshosted@reckon.com and not from your email address to avoid being blocked. 

Reckon has attempted other methods of delivering emails that do show your email address, but other problems associated with those methods did not produce a system with the integrity of the current system.

You will need to inform your customer that emails from accountshosted@reckon.com are from you. 

Your customer can click REPLY and the email will go to the email address specified in your Company Information screen. 

 

 

What YOU could do.

In Reckon Accounts Hosted

1.    Edit > Preferences > Send Forms > Company Preferences;

2.    In the subject line, include your company name at the start to make the email easier to identify as being from you.

 

What you should ask your CUSTOMER.

1.    Create a subfolder in their Inbox for emails from accountshosted@reckon.com;

2.    Create a Rule to automatically emails from accountshosted@reckon.com to this folder;

3.    In their Junk filter and Spam filter, make accountshosted@reckon.com a trusted address (the exact options will vary between email programs);

4.    When replying, just click on REPLY.

5. All new email communications should be sent to your normal email address and not accountshosted@reckon.com.  Direct emails to accountshosted@reckon.com are not monitored. 


Need more help?

Ask the Reckon Community at: https://community.reckon.com/categories/accountshosted

Or

Log a Support Ticket: https://www.reckon.com/au/support/

 

How did we do?

Reckon Accounts Hosted Connection Failed Error

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